Common Questions


Hot topics:

 

 
Product condition:

 

·         We offer new and used produce. Product condition is specify on the product page. Please take a look in product description for better understanding its condition.

 

·         Used products removed from a working well-maintained installations, cleaned and tested by us and only full functional products offered for sale.

 

International shipping:

 

·         We offer economy and expedited international shipping for most of the countries.

 

·         We offer only expedited shipping service in case that the economy shipping service is higher than expedited service

 

Free pick up service:

 

·         We offer a free pickup service with most of the shipping firms (DHL, FedEx, UPS and more).

 

·         You can choose this service while checkout, we will pack your order and proper it for shipping. Then we will contact you (usually within 12 hours) and provide all necessary information (full address, contact, package dimensions and invoice).

 

·         Generally our pickups will be collect from Pardesiya, 42815 Israel.

 

Heavy products and orders:

 

·         We offer for sale a few heave items (20kg or more for single item, includes package). In this cases the site will automatically offer a free pickup service only. If you interesting in our shipping service please contact us and provide a full destination address.

 

·         Please note that large orders can be split into several packages.

 

Shipping and delivery:

 

·         We ship usually ship within 1 business day from cleared payment.

 

·         You can estimated delivery time here.

 

Invoice and documents:

 

·         We add a signed invoice for all orders. Please note us if you want a copy to your email

 

·         Invoice will automatically issue according to shipping details. Please note us if you want different details.

 

·         We can attach additional information on the packaging (such as Vat or order number) – please note us if you wish so.

 

Returns and Refund:

 

·         We offer 14 days to return the product for any reason. Valid for all products unless noted otherwise on the product page.

 

·         For addition information please see our return policy.

 

Israeli Buyers:

 

·         The prices in this site doesn't includes VAT. Therefore you will be automatically charge for VAT on the checkout process.

 

·         Invoice will be attached to your order and you can use it to demand VAT back from tax authorities.

 

·         We do not offer a self-pickup for Israeli buyers.